WELCOME

Sick of spending your lunch hour on the phone requesting to have a tree removed or trying to tell us about a housing violation? The 311 Call and Resolution Center's Self Service Option gives you the ability to contact the center during the times that suit you, whether its 3pm or 3am.

Using the options below, you can do anything from reporting a housing violation, identifying city pot holes, to reporting a faulty street light that's keeping you in the dark.

OUR MISSION

The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo.

DO IT ONLINE!

Below, you will find a list of preliminary self-service options available to City of Buffalo residents. Please note that more self-service processes will be added to the online portal as time progresses and we work toward streamlining our intake process to better serve the residents of Buffalo.  If the service request option you wish to submit is not available online, please contact the Mayor's 311 Call and Resolution Center  by dialing 311 and a customer service agent will be happy to assist you. You may also leave a detailed voice message stating your service request that may result in a return call from an agent or a direct service request entered into the system. Thank you for your patience during this process, as we work to improve our customer service options for the citizens of Buffalo.

Due to citizen response we have added the feature of being able to submit your concerns anonymously for the services below.  If you choose to utilize this option, please note that when checking the status of your request, you will not have the option of tracking the status of your claim online.  Instead, you must call The Call and Resolution Center directly and speak to a representative, in order to maintain your anonymity.

• Report a police issue
• Report a faulty street light
• Report graffiti in your area
• Report a housing violation
• Report a pothole
• Report an issue with a city sidewalk
• Report an issue with a traffic sign
• Report a dog nuisance to the Buffalo Animal Shelter
• Report a rodent issue
• Request to have a tree trimmed
• Request to have a tree removed
• Request to have a tree planted
• Request to have a stump removed
• Report an issue to the Division of Parking
• Request services for a city sewer
• Request services for the city water system
• Report a missed garbage pick up
• Report a missed recycling pick up
• Report a missed bulk trash pick up
• Report excessive trash at curbside
• Ask a question at CitiStat

TRACK THE PROGRESS OF MY CASE

The Division of Citizen Services would like to offer you the convenience of checking the status /progress made with the responsible city department regarding a complaint files within our office.  To do so you will need the Service Number as well as the e-mail address you provided as a method of contact at the time you filed your complaint.  For security purposes, anonymous callers must contact The Call and Resolution Center directly and speak to a representative to acquire the status of a request.

CONTACT US

Department Head:  Oswaldo Mestre, Jr.
Phone Number: 311 within the City of Buffalo or (716) 851-4890 (Call and Resolution Center)
Address: 218 City Hall, Buffalo, New York 14202