Sick of spending your lunch hour on the phone requesting to have a tree removed?  The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services.  Register complaints, get information, and access non-emergency police services.  When appropriate, a Reference Number will be assigned to your request so that you can track its progress.  There are two easy ways to reach us:

• Call 311 or (716) 851-4890.  The Call Center hours are posted to the right.  During periods when the Center is closed, you can leave a voice-mail message.  Or even better —

• Online from this web page anytime!

To track the progress of your case, please enter the Reference Number assigned to it and the e-mail address you provided at the time of your call.  If you placed a request by phone and did not provide an e-mail address, contact the Call and Resolution Center at 311 (or 851-4890) for a progress report.  For security reasons, those individuals who filed anonymously cannot receive an update online regardless of how the initial case was filed.  Instead, please call the 311 Call Center personally.  This will not compromise your anonymity.