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Home > City Departments > Citizens Services > Mayor's 311 Call and Resolution Center

Mayor's 311 Call and Resolution Center

Program Coordinator - Robert Kreutinger (
Phone - (716) 851-4890 ( Mayor's Call and Resolution Center)
Address - 218 City Hall, Buffalo, New York 14202

The Mayor’s 311 Call and Resolution Center, formerly known as the Mayor’s Complaint Line, was created in July of 2000.  The Mayor’s Call and Resolution Center has improved communications with the general public and all of the city’s stakeholders, which have created a more responsive and efficient process to request city services.  The call center allows access to all City of Buffalo services, information and non-emergency police services.  Residents can call 311 or 851-4890 to report service needs, check the status of previous service requests, obtain information regarding city programs or events and take care of non-emergency police matters. Service requests can also be submitted and then tracked over the Internet by utilizing the City of Buffalo’s website at then clicking on the link “311 Help Center”. 

The Mayor’s 311 Call and Resolution Center receives over 300,000 calls annually from the citizens and/or property owners of Buffalo, requesting information or city services.  Over 86,000 requests are generated annually for services from city departments and agencies.  Each service request is assigned a service number and the caller is sent an acknowledgment letter informing them of who will provide the service and an expected date for resolution. 

Click here to go to the Mayor's Call and Resolution Center