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Citizens Services


Department Head- Oswaldo Mestre, Jr.
Phone Number- (716) 851-4229 or (716) 851-4890 (Call and Resolution Hotline)
Address: 218 City Hall, Buffalo, New York 14202


Descriptions of Services

This Division was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This resulted in the development of a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.
 
The Division of Citizen Services houses Mayor Byron W. Brown’s Quick Response Teams, comprised of the Buffalo Urban Renewal Agency’s Clean and Seal crew and the City of Buffalo’s Mayor’s Impact Team; federal Department of Justice’s Weed and Seed and Save Our Streets programs; the Office of Support Services; the City’s Fair Housing Officer; the Office of Citizen Participation and Information and the Citizens’ Advisory Committee.

Finally, the Division of Citizen Services is required to prepare and file with the Mayor and the Buffalo Common Council, a monthly statistical report of the number, nature, and disposition of inquiries, requests and complaints received as well as provide an annual report to the Buffalo Common Council.