3) Posted 6/27/2007

  5.4.9  Section 8 - Case Scenarios Summary Description

The City of Buffalo CRM-CM Proposal project is asking Vendors to respond to in writing to created five (5) case scenarios identified in Section 15 Appendix D.  The Evaluation Committee will use the responses to the five (5) case scenarios to judge the ability of the prospective vendor’s proposed solution to meet the City’s general system, functional, reporting and technical requirements.  The Vendor must prepare a written response and supply screen samples, where applicable, for each case scenario and must address each key point listed.  The Vendor’s written responses must reference the scenario ID of the case scenario.

It is not required but is recommended that a CD demonstrating the case scenarios be accompanied with submitted proposals.

     15                        Appendix D - Case Scenarios Summary Description

The City of Buffalo 311 CRM-CM Proposal is asking Vendors to respond in writing to five (5) created case scenarios.  The case scenarios define important processes or sub-processes that the new CRM-CM solution must address.  The Evaluation Committee will use the responses to the case scenarios to judge the ability of the prospective vendor’s proposed solution to meet the City’s general system, functional, reporting and technical requirements.  The Vendor must prepare a written response and supply screen samples, where applicable, for each case scenario and must address each key point listed.  The Vendor’s written responses must reference the scenario ID of the case scenario.

Each of the five (5) case scenarios has three sections:

·        Background – to provide a context for the business scenario by providing information about a process or task done by the City

·        Scenario Description – to provide the scope of the response for the specific business scenario.

·        Key Points – to indicate specific topic areas within the case scenario that should be mentioned within the response.

The Vendor should respond by providing a written description of how the CRM-CM software supports the entire process or functionality described in the case scenario.  The Vendor’s response is to include, but not be limited to, the key points.  In responding to the key points, Vendors should clearly state if the functionality is delivered by the software off the shelf or the software should need to be modified to satisfy the functionality describe in the key point.  A comprehensive response that includes a full description of all the features, functionality and benefits of software in regards to each case scenario topic is requested. 

It is not required but is recommended that a CD demonstrating the case scenarios be accompanied with submitted proposals.

 4) Posted 6/27/2007

The following requirements are extensions of the base system to comprehensively serve city departments.

	System Components, Add-on Modules or Third-Party Integration		Response
ID	Miscellaneous Requirement Definition	Reference Section	Delivered	Configured	Modified	Not Provided
AR-1	Integrated asset management tool
AR-2	Integrated Case management system
AR-3	Integrated costing system
AR-4	Integrated automated vehicle location system (AVL)
AR-5	Integrated computer telephony integration (CTI) system

For adding Vendor Comments please attach a separate sheet of paper clearly labeled, 9 Additional Requirements, and ID number for each response.