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Home > Leadership > Mayor > Archived Press Releases > 2014 Archives > December 2014 > Buffalos Third PTI Designation Award

Buffalos Third PTI Designation Award


This prestigious designation by the Public Technology Institute recognizes Mayor Brown and the City of Buffalo Citizen’s Participation Academy, 311 mobile app and other innovative channels offered at the Division of Citizen Services as a means to effectively engage residents in citizen participation; this is Buffalo’s third PTI designation award

December 23, 2014 – As Government contact centers increasingly become the face of government to the public – challenged to provide centralized citizen contact centers that effectively utilize new technology for fast, friendly and responsible service - Mayor Byron Brown is pleased to announce Buffalo’s third designation as a Public Technology Institute (PTI) Citizen Engaged Community for 2014-2016.  Buffalo is among a select group of cities nationwide to win this competitive designation, which identifies best practices and excellence in Citizen Engagement, Citizen Relationship/Records Management systems, 311 services, web portal technology and mobile communications infrastructure, particularly highlighted was Buffalo’s Citizen Participation Academy.

“We’re thrilled that the City of Buffalo received special recognition again from PTI, this time for continuing to maintain and improve citizen engagement in Buffalo through my Citizen’s Participation Academy (CPA) the 311 mobile app and other innovative channels offered at the Division of Citizen Services,” said Mayor Brown.  “The CPA was created to engage City of Buffalo residents in their local government by providing an interactive public forum. Through this highly effective forum, residents learn firsthand about the structure and management of the City of Buffalo. Participants join elected and appointed officials, in an informal setting, to learn about city government through presentations, case studies and site tours.  I applaud PTI for continuing to recognize Buffalo and cities all across the country that make exceptional customer service a priority.”

“By affording citizens an avenue to observe government, we hope to instill a sense of connectivity between city government and the public”, said Citizen Services Director Oswaldo Mestre, Jr. “We trust that through the process of learning, it will lead and inspire citizens to become more involved in their neighborhoods and take the knowledge gained from the course back to their respective communities.”

Mayor Brown’s Citizen Participation Academy is a free, ten-week program open to interested City of Buffalo residents, ages 18 and over.  Each session focuses on a specific area of government, such as economic development, community programs, public safety, and a myriad of other topics. Upon completion of Academy, graduates will be encouraged to further expand their community involvement as a city or neighborhood association volunteer. The next Winter CPA program is scheduled for February 10, 2015 – March 31, 2015.  To register, go to

PTI created this annual designation program five years ago to recognize excellence in citizen engagement via multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 services, web portal technology, telephony systems and mobile communications infrastructure.  PTI awarded the City of Buffalo a Citizen-Engaged Community in 2010-2012 and then again in 2012-2014.  The City of Buffalo will receive the award on March 15, 2014 during the PTI Smart Cities & Counties Summit in Miami, Florida. 

For more information, go to